Because bad hires in these roles drain time, money, and customer trust. Skills testing reveals the accuracy, service mindset, and problem-solving ability that keep operations smooth and customers happy.
These tests provide an objective measure of the key skills needed in admin and customer service roles—typing, data entry, call centre scenarios, digital literacy, and Microsoft Office. Benchmarking against an international norm group highlights each candidate’s speed, accuracy, and competence, giving you confidence to hire on evidence, not impressions.
Explore the full range People Central Administrative & Customer Service Skills Tests below. Each test delivers clear, evidence-based insights into practical skills, helping you make fair and confident hiring decisions. They highlight genuine strengths and areas for improvement, giving you a transparent benchmark to guide both selection and development.
Aimed at people who have completed secondary school education, the Admin Staff Ability Assessment is a custom combination that blends GCAT with a Checking test with applications in a wide range of admin, clerical and customer services type roles. The assessment includes:
Click here for a sample report and then give us a call.
Please view the full range of Microsoft tests in the ‘IT & Software Skills Tests’ tab of the website. Click here to access.
The CCSI presents candidates with scenarios commonly experienced in contact centres to assess their suitability for working effectively in customer services and sales environments. Scenarios include:
CCSI focuses on personality traits associated with success in contact centre environments. Clients typically combine the CCSI with the Administrative Assessment to cover both abilities and personality of contact centre candidates.
Take a look at the sample report to see the easy to interpret, then give us a call to add the CCSI to your selection process.
We have a range of Typing Tests, pick a general test or an industry specific test; all of which assess online a candidate’s copy typing speed and accuracy.
Industry – Specific Typing Tests
This test measures a candidate’s ability to quickly and accurately enter both letters and numbers into database fields, simulating the real demands of administrative and customer service roles. It provides an objective assessment of speed, accuracy, and attention to detail—critical skills for handling large volumes of information without errors. Results help you identify candidates who can maintain productivity and data quality under pressure
Can your candidate perform the absolute basics when working in any system? Ideal for entry level roles and for candidates with limited computing experience to date. The test is in a simulated database/CRM environment where candidates have to actually operate the system to answer questions.
Topics covered:
Click here for a sample report and then contact us to get started.
A step up from the Basic Computer Literacy Test, this test is set in a simulated environment where candidates need to navigate the software to answer questions and covers a broad spectrum of computing and software skills including:
Click here for a sample report then contact us to get started
Some People Central Clients
We combine the power of AI with proven psychometrics to help leaders see beyond the surface — uncovering real potential, cultural fit, and long-term value across your people decisions.
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