Admin & Customer Service Tests

Interviewing and reference checking is time consuming and subjective. Quickly uncover admin and customer-services candidates skills and ability levels before spending time, dollars and effort interviewing people who can’t do the job

Candidate Assessments for Administrative & Customer Service Jobs

An introduction to the tests & assessments used in hiring admin & customer service people, including core admin skills, software & apps, cognitive ability & personality profiling.

Administrative & Customer Service Skills Tests


Online testing of essential skills for admin and customer service jobs include data entry, typing, call centre scenarios, basic computing/digital literacy tests and Microsoft Office skills tests.

Tests identify current skills, speed and accuracy of your candidate compared to an international norm group of staff in similar customer service and admin jobs, identifying priority development areas for candidates appointed and an objective measure for rejecting candidates who fall short of your skills selection criteria.

Online testing of essential skills for admin and office jobs, including data entry, typing, editing, basic accounting/bookkeeping and business writing.

office skills tests
Tests identify current skills, speed and accuracy of you candidate compared to an international norm group of staff in similar office and admin jobs, identifying priority development areas for candidates appointed and an objective measure for rejecting candidates who fall short of your admin skills selection criteria.

Sample Tests & Reports

Data Entry Alphanumeric

Assess online a candidate’s ability to enter alphanumeric data into database fields quickly and accurately.

Click here to see the easily interpreted performance reports generated from the Alphanumeric Data Entry Test.


Admin Staff Ability Assessment

Aimed at people who have completed secondary school education, the Admin Staff Ability Assessment is a custom combination that blends GCAT with a Checking test with applications in a wide range of admin, clerical and customer services type roles.  The assessment includes:

  • Verbal Reasoning to test effectively communicating in everyday business English
  • Numerical Abilities in making sense of everyday office arithmetic and numbers
  • Abstract Reasoning to test how quickly they can learn and grasp new concepts outside of previous experience
  • Clerical Checking Test to test conscientiousness, attention to detail and accuracy in performing repetitive administrative tasks

Click here for a sample report and then give us a call.

Call Centre Customer Service Simulation

This multimedia assessment measures key customer service competencies in a simulated call centre scenario.

Test takers must decide how to effectively respond to callers while dealing with distractions and generating the best outcome across a variety of scenarios.

Test measures customer service, rules adherence, multitasking, keyboarding and call management.

Click here to see a Call Centre Customer Service Simulation Sample Report

Contact Centre Scenario Inventory (CCSI) 

The CCSI presents candidates with scenarios commonly experienced in contact centres to assess their suitability for working effectively in customer services and sales environments.  Scenarios include:

  • Reaction to customer requests & demands
  • Team member interaction & support
  • Performance and meeting targets
  • Following policy & procedure consistently
  • Adding value
  • Outbound sales

CCSI focuses on personality traits associated with success in contact centre environments.  Clients typically combine the CCSI with the Administrative Assessment to cover both abilities and personality of contact centre candidates.

Take a look at the sample report to see the easy to interpret, then give us a call to add the CCSI to your selection process.

Microsoft Office Suite

The full suite of Access, Excel, PowerPoint, Outlook, Publisher and Word, available as individual tests on all Microsoft Office products. All versions mimic a simulated environment and come in Basic/Intermediate and Advanced levels (some tests cover multiple levels), versions 2013 - Office 365.

  • Click here for a MS-Excel 2016 Beginner Level sample report
  • Click here for a MS-Excel 2013 Advanced Level sample report
  • Click here for a MS-Word 2013 Intermediate Level sample report
  • Click here for a MS-Outlook 2016 Intermediate Level sample report
  • Click here for a MS-PowerPoint 2016 Intermediate Level sample report

Typing Tests

We have a range of Typing Tests, pick a general test or an industry specific test; all of which assess online a candidate’s copy typing speed and accuracy.

Industry - Specific Typing Tests

  • Technology
  • Medical
  • Legal
  • Banking & Finance
  • Accounting

Basic Computing Test

Can your candidate perform the absolute basics when working in any system? Ideal for entry level roles and for candidates with limited computing experience to date. The test is in a simulated database/CRM environment where candidates have to actually operate the system to answer questions.

Topics covered:

  • Moving, Maximising & Prioritising Windows
  • Typing, including using arrows, alt & shift keys & backspace
  • Navigation, including pages, hyperlinks, dialogue tabs & scrolling
  • Printing
  • Mouse Operation, including right/left clicks, rolling, drag & drop, cursor changes, selecting from dropdown menus & checkboxes
  • Password creation & management
  • Editing, including menu commands, deleting and changing text

Click here for a sample report and then contact us to get started.

Digital Literacy Test

A step up from the Basic Computer Literacy Test, this test is set in a simulated environment where candidates need to navigate the software to answer questions and  covers a broad spectrum of computing and software skills including:

  • Web Pages - Opening using links & tabs
  • Desktop - Editing & Administration
  • Files & Disks - Creating folders, copying between disks & renaming files
  • Using Tools & Help
  • Hardware - Identifying & using Printers etc.
  • Software - Word editing & basic Excel formatting.  File management
  • Printing - print preview & printing Word & Excel files
  • Security & Safety - Virus risks
  • Operating System Requirement understanding
  • Email - Opening, writing, sending, forwarding & sorting

Click here for a sample report then contact us to get started


Professional tests include New Zealand’s only country-specific accounting and bookkeeping tests via our sister company

office skills tests

Annually updated and testing domestic taxation and financial reporting as well as international accounting standards.


Contact us today to see how our Admin & Customer Service tests can help you choose the right candidate for the job and make the most of your existing workforce.

Ready To Up Your Hiring Game?

The average cost of bad recruitment is 140% of the salary for the role*. That’s a $70,000 mistake on a $50,000 a year job.

Save time, money, stress and your reputation with our online admin & accounting skills tests.

*Chartered Institute of Personnel & Development (CIPD) Study