Admin & Customer Service Tests
Candidate Assessments for Administrative & Customer Service Jobs
Administrative & Customer Service Skills Tests
Sample Tests & Reports
Data Entry Alphanumeric
Assess online a candidate’s ability to enter alphanumeric data into database fields quickly and accurately.
Admin Staff Ability Assessment
Aimed at people who have completed secondary school education, the Admin Staff Ability Assessment is a custom combination that blends GCAT with a Checking test with applications in a wide range of admin, clerical and customer services type roles. The assessment includes:
- Verbal Reasoning to test effectively communicating in everyday business English
- Numerical Abilities in making sense of everyday office arithmetic and numbers
- Abstract Reasoning to test how quickly they can learn and grasp new concepts outside of previous experience
- Clerical Checking Test to test conscientiousness, attention to detail and accuracy in performing repetitive administrative tasks
Click here for a sample report and then give us a call.
Call Centre Customer Service Simulation
This multimedia assessment measures key customer service competencies in a simulated call centre scenario.
Test takers must decide how to effectively respond to callers while dealing with distractions and generating the best outcome across a variety of scenarios.
Test measures customer service, rules adherence, multitasking, keyboarding and call management.
Click here to see a Call Centre Customer Service Simulation Sample Report
Contact Centre Scenario Inventory (CCSI)
The CCSI presents candidates with scenarios commonly experienced in contact centres to assess their suitability for working effectively in customer services and sales environments. Scenarios include:
- Reaction to customer requests & demands
- Team member interaction & support
- Performance and meeting targets
- Following policy & procedure consistently
- Adding value
- Outbound sales
CCSI focuses on personality traits associated with success in contact centre environments. Clients typically combine the CCSI with the Administrative Assessment to cover both abilities and personality of contact centre candidates.
Take a look at the sample report to see the easy to interpret, then give us a call to add the CCSI to your selection process.
Microsoft Office Suite
The full suite of Access, Excel, PowerPoint, Outlook, Publisher and Word, available as individual tests on all Microsoft Office products. All versions mimic a simulated environment and come in Basic/Intermediate and Advanced levels (some tests cover multiple levels), versions 2013 - Office 365.
- Click here for a MS-Excel 2016 Beginner Level sample report
- Click here for a MS-Excel 2013 Advanced Level sample report
- Click here for a MS-Word 2013 Intermediate Level sample report
- Click here for a MS-Outlook 2016 Intermediate Level sample report
- Click here for a MS-PowerPoint 2016 Intermediate Level sample report
Typing Tests
We have a range of Typing Tests, pick a general test or an industry specific test; all of which assess online a candidate’s copy typing speed and accuracy.
Industry - Specific Typing Tests
- Technology
- Medical
- Legal
- Banking & Finance
- Accounting
Basic Computing Test
Can your candidate perform the absolute basics when working in any system? Ideal for entry level roles and for candidates with limited computing experience to date. The test is in a simulated database/CRM environment where candidates have to actually operate the system to answer questions.
Topics covered:
- Moving, Maximising & Prioritising Windows
- Typing, including using arrows, alt & shift keys & backspace
- Navigation, including pages, hyperlinks, dialogue tabs & scrolling
- Printing
- Mouse Operation, including right/left clicks, rolling, drag & drop, cursor changes, selecting from dropdown menus & checkboxes
- Password creation & management
- Editing, including menu commands, deleting and changing text
Click here for a sample report and then contact us to get started.
Digital Literacy Test
A step up from the Basic Computer Literacy Test, this test is set in a simulated environment where candidates need to navigate the software to answer questions and covers a broad spectrum of computing and software skills including:
- Web Pages - Opening using links & tabs
- Desktop - Editing & Administration
- Files & Disks - Creating folders, copying between disks & renaming files
- Using Tools & Help
- Hardware - Identifying & using Printers etc.
- Software - Word editing & basic Excel formatting. File management
- Printing - print preview & printing Word & Excel files
- Security & Safety - Virus risks
- Operating System Requirement understanding
- Email - Opening, writing, sending, forwarding & sorting
Click here for a sample report then contact us to get started
Contact us today to see how our Admin & Customer Service tests can help you choose the right candidate for the job and make the most of your existing workforce.
It has been great working with People Central in refining and tailoring a product that suits the needs of our new people leaders.
It provides our supervisors with good insight into their existing strengths and a gateway into their development areas. Together, through the supportive profile debriefing, we make the learning transition comfortable to navigate into.
OceanaGold way – ‘A company people trust, want to work and partner with, to create value.
We have utilised People Central for our psychometric & competency testing needs for just over a year, and the experience has been nothing short of exceptional.
Their comprehensive range of assessments has provided us with invaluable insights into our candidates’ abilities, personalities, and potential fit within our organization.
The team at People Central is incredibly knowledgeable and always ready to assist with any queries or customisation requests. Their process is very simple, making it easy for both our HR team and candidates to navigate the testing process seamlessly.
What sets People Central apart is their commitment to accuracy and reliability. The detailed reports generated from their assessments have significantly enhanced our recruitment and development processes, enabling us to make more informed decisions whilst also keeping costs extremely low in comparison to the current market.
We highly recommend People Central to any organisation seeking a trusted partner for psychometric & competency testing. Their expertise and dedication to quality have made a substantial positive impact on our talent management strategy.
One of our biggest challenges bringing people into our business was understanding what their risk perception was prior to them starting work.
So, we started looking for a cost-effective assessment that would help us understand the levels of risk perception that new staff had as part of our pre-employment process that was simple and easy to use.
People Central offered such an assessment. With a simple setup, we quickly incorporated it into our process. The assessment is online, which means candidates can complete it quickly and easily.
That theme runs through to the results as well—so as soon as they are completed, we get the results along with the reference guide and scoring, which means our team can better identify areas of development for our managers to focus on with new staff.
We have now started to roll this out across other business units in our division after positive feedback from our EHS Managers regarding its effectiveness.
We at One Foundation are grateful for the quality psychometric assessment services provided by People Central.
Their support and expertise have enhanced our decision-making process.
We can recommend People Central to any organisation seeking reliable and insightful assessment services.
Ready To Up Your Hiring Game?
The average cost of bad recruitment is 140% of the salary for the role*. That’s a $70,000 mistake on a $50,000 a year job.
Save time, money, stress and your reputation with our online admin & accounting skills tests.