Admin & Customer Service Tests

Interviewing and reference checking is time consuming and subjective. Talk to us and save yourself time, money and potential headaches.

Quickly and accurately gain a reliable measure of whether candidates can perform the essential tasks before deciding whether to interview them, or add administrative and professional skills tests to personality and ability assessments to make a thoroughly informed selection decision.

We also offer a range of specific accounting & finance professional skills tests.

Administrative & Customer Service Skills Tests

 

Online testing of essential skills for admin and office jobs, including data entry, typing, editing and basic accounting/bookkeeping.

Tests identify current skills, speed and accuracy of you candidate compared to an international norm group of staff in similar office and admin jobs, identifying priority development areas for candidates appointed and an objective measure for rejecting candidates who fall short of your admin skills selection criteria.

Online testing of essential skills for admin and office jobs, including data entry, typing, editing, basic accounting/bookkeeping and business writing.

office skills tests
Tests identify current skills, speed and accuracy of you candidate compared to an international norm group of staff in similar office and admin jobs, identifying priority development areas for candidates appointed and an objective measure for rejecting candidates who fall short of your admin skills selection criteria.

Sample Administrative & Customer Service Skills Tests & Reports

Data Entry Alphanumeric

Assess online a candidate’s ability to enter alphanumeric data into database fields quickly and accurately.

Click here to see the easily interpreted performance reports generated from the Alphanumeric Data Entry Test.

Microsoft Office Suite

The full suite of Access, Excel, PowerPoint, Outlook, Publisher and Word, available as individual tests on all Microsoft Office products. All versions mimic a simulated environment and come in Basic/Intermediate and Advanced levels (some tests cover multiple levels).  We have timed & untimed versions available.

See Sample Reports

  • Click here for a MS-Excel 2016 Beginner Level sample report
  • Click here for a MS-Excel 2013 Advanced Level sample report
  • Click here for a MS-Word 2013 Intermediate Level sample report
  • Click here for a MS-Outlook 2016 Intermediate Level sample report
  • Click here for a MS-PowerPoint 2016 Intermediate Level sample report

See the full list of MS Office skills tests.

Clerical Assessment

Assess online a candidate’s ability in a range of clerical aptitudes and skills including:

  • Verbal Reasoning
  • Numerical Ability
  • Abstract Reasoning
  • Checking

Click here to see a Clerical Assessment sample report.

Call Centre Customer Service Simulation

This multimedia assessment measures key customer service competencies in a simulated call center scenario.

Test takers must decide how to effectively respond to callers while dealing with distractions and generating the best outcome across a variety of scenarios.

Test measures customer service, rules adherence, multitasking, keyboarding and call management.

Call Centre Sales Scenarios 

This test places a candidate in a simulation of a call center sales environment and asks the candidate to interact with contacts and prospects at different stages of the sales cycle:

  • prospecting
  • information gathering
  • controlling the sale
  • dealing with objections and
  • closing

Contact Centre Scenario Inventory (CCSI) 

The CCSI presents candidates with scenarios commonly experienced in contact centres to assess their suitability for working effectively in customer services and sales environments.  Scenarios include:

  • Reaction to customer requests & demands
  • Team member interaction & support
  • Performance and meeting targets
  • Following policy & procedure consistently
  • Adding value
  • Outbound sales

CCSI focuses on personality traits associated with success in contact centre environments.  Clients typically combine the CCSI with the Clerical Assessment to cover both abilities and personality of contact centre candidates.

Take a look at the sample report to see the easy to interpret, then give us a call to add the CCSI to your selection process.

Typing Tests

We have a range of Typing Tests, pick a general test or an industry specific test; all of which assess online a candidate’s copy typing speed and accuracy.

Industry - Specific Typing Tests

  • Technology
  • Medical
  • Legal
  • Banking & Finance
  • Accounting

Basic Computing Test

Can your candidate perform the absolute basics when working in any system? Ideal for entry level roles and for candidates with limited computing experience to date. The test is in a simulated database/CRM environment where candidates have to actually operate the system to answer questions.

Topics covered:

  • Moving, Maximising & Prioritising Windows
  • Typing, including using arrows, alt & shift keys & backspace
  • Navigation, including pages, hyperlinks, dialogue tabs & scrolling
  • Printing
  • Mouse Operation, including right/left clicks, rolling, drag & drop, cursor changes, selecting from dropdown menus & checkboxes
  • Password creation & management
  • Editing, including menu commands, deleting and changing text

Click here for a sample report and then contact us to get started.

 
 
 
 
 
 
 

Professional tests include New Zealand’s only country-specific accounting and bookkeeping tests via our sister company Accountests.com.

office skills tests

Annually updated and testing domestic taxation and financial reporting as well as international accounting standards.

 
 
 
 
 
 
 

Contact us today to see how our Admin & Customer Service tests can help you choose the right candidate for the job and make the most of your existing workforce.

Ready To Up Your Hiring Game?

The average cost of bad recruitment is 140% of the salary for the role*. That’s a $70,000 mistake on a $50,000 a year job.

Save time, money, stress and your reputation with our online admin & accounting skills tests.

*Chartered Institute of Personnel & Development (CIPD) Study