Admin & Customer Service Tests
Administrative & Customer Service Skills Tests
Online testing of essential skills for admin and customer service jobs include data entry, typing, call centre scenarios, basic computing/digital literacy tests and Microsoft Office skills tests.
Tests identify current skills, speed and accuracy of your candidate compared to an international norm group of staff in similar customer service and admin jobs, identifying priority development areas for candidates appointed and an objective measure for rejecting candidates who fall short of your skills selection criteria.
Online testing of essential skills for admin and office jobs, including data entry, typing, editing, basic accounting/bookkeeping and business writing.
Sample Tests & Reports
Data Entry Alphanumeric
Assess online a candidate’s ability to enter alphanumeric data into database fields quickly and accurately.
Admin Staff Ability Assessment
Aimed at people who have completed secondary school education, the Admin Staff Ability Assessment is a custom combination that blends GCAT with a Checking test with applications in a wide range of admin, clerical and customer services type roles. The assessment includes:
- Verbal Reasoning to test effectively communicating in everyday business English
- Numerical Abilities in making sense of everyday office arithmetic and numbers
- Abstract Reasoning to test how quickly they can learn and grasp new concepts outside of previous experience
- Clerical Checking Test to test conscientiousness, attention to detail and accuracy in performing repetitive administrative tasks
Click here for a sample report and then give us a call.
Call Centre Customer Service Simulation
This multimedia assessment measures key customer service competencies in a simulated call centre scenario.
Test takers must decide how to effectively respond to callers while dealing with distractions and generating the best outcome across a variety of scenarios.
Test measures customer service, rules adherence, multitasking, keyboarding and call management.
Click here to see a Call Centre Customer Service Simulation Sample Report
Contact Centre Scenario Inventory (CCSI)
The CCSI presents candidates with scenarios commonly experienced in contact centres to assess their suitability for working effectively in customer services and sales environments. Scenarios include:
- Reaction to customer requests & demands
- Team member interaction & support
- Performance and meeting targets
- Following policy & procedure consistently
- Adding value
- Outbound sales
CCSI focuses on personality traits associated with success in contact centre environments. Clients typically combine the CCSI with the Administrative Assessment to cover both abilities and personality of contact centre candidates.
Take a look at the sample report to see the easy to interpret, then give us a call to add the CCSI to your selection process.
Microsoft Office Suite
The full suite of Access, Excel, PowerPoint, Outlook, Publisher and Word, available as individual tests on all Microsoft Office products. All versions mimic a simulated environment and come in Basic/Intermediate and Advanced levels (some tests cover multiple levels), versions 2013 - Office 365.
- Click here for a MS-Excel 2016 Beginner Level sample report
- Click here for a MS-Excel 2013 Advanced Level sample report
- Click here for a MS-Word 2013 Intermediate Level sample report
- Click here for a MS-Outlook 2016 Intermediate Level sample report
- Click here for a MS-PowerPoint 2016 Intermediate Level sample report
We have a range of Typing Tests, pick a general test or an industry specific test; all of which assess online a candidate’s copy typing speed and accuracy.
Industry - Specific Typing Tests
- Banking & Finance
Basic Computing Test
Can your candidate perform the absolute basics when working in any system? Ideal for entry level roles and for candidates with limited computing experience to date. The test is in a simulated database/CRM environment where candidates have to actually operate the system to answer questions.
- Moving, Maximising & Prioritising Windows
- Typing, including using arrows, alt & shift keys & backspace
- Navigation, including pages, hyperlinks, dialogue tabs & scrolling
- Mouse Operation, including right/left clicks, rolling, drag & drop, cursor changes, selecting from dropdown menus & checkboxes
- Password creation & management
- Editing, including menu commands, deleting and changing text
Click here for a sample report and then contact us to get started.
Digital Literacy Test
A step up from the Basic Computer Literacy Test, this test is set in a simulated environment where candidates need to navigate the software to answer questions and covers a broad spectrum of computing and software skills including:
- Web Pages - Opening using links & tabs
- Desktop - Editing & Administration
- Files & Disks - Creating folders, copying between disks & renaming files
- Using Tools & Help
- Hardware - Identifying & using Printers etc.
- Software - Word editing & basic Excel formatting. File management
- Printing - print preview & printing Word & Excel files
- Security & Safety - Virus risks
- Operating System Requirement understanding
- Email - Opening, writing, sending, forwarding & sorting
Click here for a sample report then contact us to get started
Professional tests include New Zealand’s only country-specific accounting and bookkeeping tests via our sister company Accountests.com.
Annually updated and testing domestic taxation and financial reporting as well as international accounting standards.
Contact us today to see how our Admin & Customer Service tests can help you choose the right candidate for the job and make the most of your existing workforce.
People Central are our go to for any of our testing requirements. Steve and the team are always knowledgeable and helpful ensuring we get the right tools for the job. Highly Recommended.
We have been working with People Central for a few years now, and we have always found Steve and his team to be super helpful and responsive to all of our requests.
The psychometric testing that they support us with has become a key component in our decision making process. The reports are clear and easy to understand, and they provide an objective analysis of applicant’s strengths and weaknesses. There is no doubt that this has improved our selection process, and I would highly recommend their services.
Rural Directions Recruitment and HR have utilised People Centrals services for many years now. We find People Central to be very helpful in determining which testing would be most beneficial for our clients as we recruit for a lot of diverse roles. The results and feedback is always received promptly and communication is always easy as the team are all very friendly and responsive.
Exceptional customer service with accurate results. People Central has been delivering psychometric assessments for me for more than five years across different organisations I have worked for. They are good at forming a partnership with the business and customising assessments to meet the customers’ needs. Always get timely responses along with reports that are easily understood by all stakeholders. Thanks, Steve and the team for the professional service and looking forward to continued business.
Overseer Limited contacted People Central to assist with a recent recruitment process. We found exactly the type of tests we needed and had results back from candidates together with analysis within 48 hours of first making contact with Steve. We now have every confidence we have made the right hire. I am very happy to recommend People Central based on both the product and stellar service.
Steve assisted us with team development and personality testing for our Head of Departments. The feedback from the staff was that they all felt really comfortable with Steve and found his hands on approach going through their personality profiles a very informative, positive and helpful one. It was a great exercise as it helped our team all recognise each other’s different strengths and approaches and in turn work better together. Steve was always very prompt with replying to correspondence and more than happy to help with any questions during the process. Overall a really good experience and we would look to use Steve again in the near future for other areas of our organisation.
People Central have always being able to locate valid and reliable Testing & Assessment products suitable for our varied professional and technical roles. Any organisation looking to step up their staff selection and development processes should give them a call.
Firstlight Foods utilises the assistance of People Central during our recruiting process. One of the services provided by People Central is the opportunity to objectively test the competencies of an applicant and this is an important part of the decision making process when selecting new team members for our business. Their advice is both timely and professional.
Great service – really sharpened our process and our evaluation of candidates, uncovering some surprising information on the way. Support from People Central was comprehensive and insightful. We would definitely use them again.
What would a salesperson operating at 120% of their target be bringing into your business? What would a poor selection decision of someone delivering only 50% of their target be doing to your bottom line? If selecting the sales staff most likely to succeed in your business is important to you, then talk to People Central.
Tribe engages the services of People Central to assist in our recruitment selection process. Getting the right people on board is absolutely critical to our on-going success, and the team at People Central have an impressive arsenal of testing and profiling tools available to assist in this. In addition to the “soft” skills profiling, they have a wide range of technical/IT based tests that help us determine technical capability before someone joins the organisation. This enables us to bring people on with no surprises, and also to plan their development and training needs before they even step through the door! A big thanks to the team at People Central for the on-going prompt and informed support.
NZCU Baywide has found great benefit in People Central’s services, particularly in relation to psychometric testing. This process really validates the assumptions we have made during our selection process. We’ve found it gives us a great understanding of what will motivate an individual in a work situation, we can also measure their working style and discover their strengths and weaknesses. It also provides us with information as to that candidate’s future performance. These are key factors in matching an applicant to a position as it’s essential to get the right person at the outset. We wouldn’t hesitate to recommend People Central to other would-be employers: We really value Steve’s expert knowledge in this area.
People Central has delivered psychometric testing and assessment services for me for twelve years in two very different organisations. Their degree of expertise and range of tests is excellent, as is their partnership approach in supporting us to use assessments most appropriate to the role and business. Add to this their responsiveness in delivering on time when assessing candidates anywhere in New Zealand and the lengths they go to in ensuring hiring managers receive feedback to support them in making selection decisions, I would recommend any business talk to People Central whether they are existing users of psychometric products, or looking to introduce testing and assessment into their HR processes.
Industrial Proficiency Testing provided by People Central has allowed Napier Port to understand individuals’ ability across a range of functions, including numeracy skills, attention to detail, and the ability to follow instructions. The testing process has improved our recruitment standards and helped us to better understand our learner base, contributing to more efficient and streamlined training programmes
Ready To Up Your Hiring Game?
The average cost of bad recruitment is 140% of the salary for the role*. That’s a $70,000 mistake on a $50,000 a year job.
Save time, money, stress and your reputation with our online admin & accounting skills tests.