The past few months have been particularly rewarding for us in taking our long standing partnership with the regional Ministry of Social Development (MSD) office into new grounds of preparing this regions potential workforce for employment in contact centre environments. Drawing on the experiences of introducing contact centres to economically depressed regions in South Wales… Continue reading Working in Partnership to Prepare a Contact Centre Workforce
How should an employer go about assessing a contact centre candidate’s likelihood of succeeding in that environment, or in smaller scale customer services roles where the bulk of communications with customers take place over the phone or internet? Candidate assessment suites designed specifically for these environments tend to focus on a blend of abilities essential… Continue reading Assessing Contact Centre & Customer Service Candidates
Just to get 2015 into perspective, if you’re HR people are still flapping about on how to communicate and engage with Gen-Y, here’s a few shocks for you: Gen-Y will form the largest part of the global workforce in 2015 27% of this group are already in management positions 3% are in senior management positions… Continue reading Workplace Trends for 2015
Accessing Supervised Ability Tests Online When it comes to predicting whether a candidate has the capability to perform the cognitive tasks essential to success in any job, ability testing has one of the strongest correlations of effectiveness. With ability testing suites available for almost every function and level, from Industrial and Process Staff to Senior… Continue reading Online Ability Testing – Big Step Forward in Availability & Efficiency
Whether it’s hiring for the upcoming holiday season or even tax time, the pressure to find a large number of qualified candidates in a short span of time never goes away. In fact, it’s gotten even more challenging in recent years, as unemployment rates hover around historic lows and the ease in applying is as… Continue reading Smart Time Hacks for High Volume Recruiting
Recruiting good sales people presents unique obstacles. Many sales candidates are great at interviews but not much else, and most arrive with glowing references, but for differing reasons. Reducing the risk of selecting poor performers and concentrating your efforts on applicants most likely to thrive in sales and customer relations roles must be among any… Continue reading Recruiting Sales Superstars
Whilst this countries large, and often international, corporate organisations seem to have grasped the value of using multiple-exercise assessment or development centres in the selection of new staff and identifying talent for succession among their existing workforce, the take up rate of this approach in the country as a whole remains painfully slow. The same… Continue reading What is holding New Zealand back in Identifying Talent in Staff & Candidates?
As most of our clients know, we run highly effective outplacement/redundancy support programs in the Hawke’s Bay region, with an 80% success rate of getting displaced staff into similar jobs within 2 months of them completing the program, which is an impressive track record in current economic conditions. Up until now, whilst almost every employer… Continue reading 100% Subsidised Support for Redundancies in Hawke’s Bay
Adaptive testing has been around for a few years now, but many HR professionals and business owners remain unaware of their existence or application, so here is a quick introduction to the concept and its application in your business: Adaptive tests are the next level in the evolution of testing people’s abilities and skills, and… Continue reading Introduction to Adaptive Testing
The General Reasoning Test (GRT2) battery of Numerical, Verbal and Abstract reasoning is one of the most widely used ability test batteries, with over 40,000 administered in New Zealand. This is the test chosen by New Zealand Police to sharpen up police recruitment practices after criticisms in 2006/7. The test is particularly useful for identifying… Continue reading New Zealand’s Most Popular Ability Test Battery Available Unsupervised & Online
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