Good health and safety practices don’t just protect employees; they also create an environment which cultivates economic success. Many of our manufacturing & processing clients view Health & Safety as a potent differentiator which strengthens their culture, reduces downtime & cuts labour costs through fewer accidents as well as reduces their ACC levies. It makes… Continue reading Health & Safety Starts At Recruitment
When recruiting new employees into their organisations, most of our clients use our flagship product the “15FQ+”, which is a personality questionnaire designed to provide insight into how an individual may think, feel and interact in the workplace. This information is primarily used alongside other assessment methods to explore the match between the candidate and… Continue reading Ready To Up Your Hiring Game?
New Zealand business leaders have been relatively quick to recognise the benefits diversity can bring to a business. It’s no surprise that businesses who embrace diversity have enhanced decision making, increased engagement and greater access to top talent. Unfortunately, some recruitment processes haven’t kept up the pace in embracing diversity, whilst some recruiting people struggle… Continue reading Bolster your recruitment talent pool by overcoming bias and embracing diversity
A hiring manager’s and candidate’s idea of “proficiency” in any given software system can be two very different things. If you’re hiring for a position requiring Microsoft Office skills, then our blended Microsoft Office pre-employment skills test is exactly what you need to measure a candidate’s true depth of knowledge. The Microsoft Office skills test… Continue reading Are you 100% certain that your candidates are proficient in MS Office?
“Candidate Experience” is a hot topic in my HR network at the moment. For those of you unfamiliar with this phrase, it’s the reaction a job seeker has about an organisation’s job application process, and for me, it hits close to home. Whilst the idea of “candidate experience” isn’t necessarily new or even innovative, what… Continue reading The Good, The Bad & The Ugly of Candidate Experience
For those of you who don’t know me, I consider myself to be a Kiwi/American. I’m a citizen of both countries and have lived in each for about the same duration of time. When I relocated back to the States a couple years ago, I began reflecting on what I had accomplished whilst living in New Zealand;… Continue reading Cultivating Grit: The Secret Ingredient of Successful People and Organisations
Kiwi Bank’s creation of c.150 permanent jobs in a region that is going backwards on most economic indicators is perhaps the best news we have had the pleasure of reporting for several years. People Central has handled in excess of 200 permanent job losses through redundancy support in the last 2 years and we know… Continue reading Contact Centre Impact on Regional Economies
The past few months have been particularly rewarding for us in taking our long standing partnership with the regional Ministry of Social Development (MSD) office into new grounds of preparing this regions potential workforce for employment in contact centre environments. Drawing on the experiences of introducing contact centres to economically depressed regions in South Wales… Continue reading Working in Partnership to Prepare a Contact Centre Workforce
How should an employer go about assessing a contact centre candidate’s likelihood of succeeding in that environment, or in smaller scale customer services roles where the bulk of communications with customers take place over the phone or internet? Candidate assessment suites designed specifically for these environments tend to focus on a blend of abilities essential… Continue reading Assessing Contact Centre & Customer Service Candidates
Just to get 2015 into perspective, if you’re HR people are still flapping about on how to communicate and engage with Gen-Y, here’s a few shocks for you: Gen-Y will form the largest part of the global workforce in 2015 27% of this group are already in management positions 3% are in senior management positions… Continue reading Workplace Trends for 2015
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