The past few months have been particularly rewarding for us in taking our long standing partnership with the regional Ministry of Social Development (MSD) office into new grounds of preparing this regions potential workforce for employment in contact centre environments. Drawing on the experiences of introducing contact centres to economically depressed regions in South Wales… Continue reading Working in Partnership to Prepare a Contact Centre Workforce
How should an employer go about assessing a contact centre candidate’s likelihood of succeeding in that environment, or in smaller scale customer services roles where the bulk of communications with customers take place over the phone or internet? Candidate assessment suites designed specifically for these environments tend to focus on a blend of abilities essential… Continue reading Assessing Contact Centre & Customer Service Candidates
Just to get 2015 into perspective, if you’re HR people are still flapping about on how to communicate and engage with Gen-Y, here’s a few shocks for you: Gen-Y will form the largest part of the global workforce in 2015 27% of this group are already in management positions 3% are in senior management positions… Continue reading Workplace Trends for 2015
Accessing Supervised Ability Tests Online When it comes to predicting whether a candidate has the capability to perform the cognitive tasks essential to success in any job, ability testing has one of the strongest correlations of effectiveness. With ability testing suites available for almost every function and level, from Industrial and Process Staff to Senior… Continue reading Online Ability Testing – Big Step Forward in Availability & Efficiency
For anyone considering making a move to pastures new, BBC Capital have a flowchart to assist you in making the big decision…
A study released this month by screening analytics company First Advantage places New Zealand and Australian candidates as those most likely to stretch the truth in their CV’s, with 26.9% of CV’s found to be significantly embellished, compared to the next two highest scorers being Singapore (18.8%) and Hong Kong (16.4%). Of all CV discrepancies… Continue reading New Zealand & Australia Candidates top in Asia Pacific for CV Embellishment
Hilary Briggs shines a timely light into the perplexing subject of whether to invest in Team Building during tough economic times, and recommends an effective approach to match budgets and circumstances: In tough economic times lower sales trigger the need for cost reductions and a slimmed down workforce. The consequences are often redundancies and the… Continue reading Why team building doesn’t work in tough economic times
We have been working with Angela & Fraser Atkins at Elephant HR to develop a suite of New Zealand specific HR Knowledge Tests aimed at three levels of HR roles, with the intention of providing employers of HR professionals with an objective tool to support their recruitment and development decision making. The tests are written… Continue reading Take Part in Building New Zealand’s First HR Skills Tests
Recruiting good sales people presents unique obstacles. Many sales candidates are great at interviews but not much else, and most arrive with glowing references, but for differing reasons. Reducing the risk of selecting poor performers and concentrating your efforts on applicants most likely to thrive in sales and customer relations roles must be among any… Continue reading Recruiting Sales Superstars
Whilst this countries large, and often international, corporate organisations seem to have grasped the value of using multiple-exercise assessment or development centres in the selection of new staff and identifying talent for succession among their existing workforce, the take up rate of this approach in the country as a whole remains painfully slow. The same… Continue reading What is holding New Zealand back in Identifying Talent in Staff & Candidates?
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