Assessing Contact Centre & Customer Service Candidates

How should an employer go about assessing a contact centre candidate’s likelihood of succeeding in that environment, or in smaller scale customer services roles where the bulk of communications with customers take place over the phone or internet? Candidate assessment suites designed specifically for these environments tend to focus on a blend of abilities essential to success where information is …

Working in Partnership to Prepare a Contact Centre Workforce

The past few months have been particularly rewarding for us in taking our long standing partnership with the regional Ministry of Social Development (MSD) office into new grounds of preparing this regions potential workforce for employment in contact centre environments. Drawing on the experiences of introducing contact centres to economically depressed regions in South Wales and the interventions to prepare …

Contact Centre Impact on Regional Economies

Kiwi Bank’s creation of c.150 permanent jobs in a region that is going backwards on most economic indicators is perhaps the best news we have had the pleasure of reporting for several years. People Central has handled in excess of 200 permanent job losses through redundancy support in the last 2 years and we know that is just a small …

Accountests is Launched in New Zealand

After twelve months of intensive design, construction and peer review involving accounting, web and software expertise from Europe and New Zealand, it was with great pleasure that we launched the website and online testing platform for our new sister company Accountests Ltd on 15th July. Accountests has been created to fill a widely felt void felt by recruiting managers, business …

Using Psychometric Testing in Redundancy Selection

The 5th July edition of New Zealand’s Dominion Post ran a major story on public sector staff in The Dept of Conservation and Ministry of Business & Innovation being required to complete personality questionnaires as part of a redundancy selection process. Whilst the article itself was somewhat flimsy journalism that got little further than identifying concerns over face validity of …

People Central win MSD Contract for 2013 Redundancy Support

We are delighted to announce that People Central Ltd have been awarded the Ministry of Social Development  (MSD) contract to continue to provide subsidised support in 2013 to Hawke’s Bay people at risk of losing their jobs through redundancy. Our track record in 2012 of getting 80% of participants back into comparable jobs within two months of learning that their …

Practical Tips for Shortlisting High-Volume Job Applicants

Creating a credible shortlist, without letting good potential slip through the net is a tedious process, so it seems timely to share the positive points of good practice experienced when screening over five thousand applicants for four hundred graduate jobs in seven capitals across the European Union in just three months:

People Central in the News – NZ Herald 17th November 2010

Retaining good staff will start to get tougher next year as the job market warms up and people reach bursting point to move on to fresh jobs.

Many workers sat tight during the year, grateful to have a job, but have grown increasingly discontented with their lot, says Steve Evans, managing director of People Central, a Hawke’s Bay staff development and recruitment firm

People Central in the News – Sustainable Employment

Smart businesses work to be nice to the planet By ROMY UDANGA – Dominion Post & BusinessDay.co.nz – 19th July 2010 Firms that do not behave as good corporate citizens could lose most of their employees and end up spending thousands to replace them, says the 2010 Fairfax Media-Shape NZ survey. In the second of the annual sustainable business practice …