How should an employer go about assessing a contact centre candidate’s likelihood of succeeding in that environment, or in smaller scale customer services roles where the bulk of communications with customers take place over the phone or internet? Candidate assessment suites designed specifically for these environments tend to focus on a blend of abilities essential to success where information is …
Sharpening up your phone & video interview technique
Traditionally, phone and video interviews have been used to turn candidate long-lists into shortlists on who to invite along to final face-to-face interviews. In our current shutdown climate, the phone/video interview will also be the final stage from which you make job offers and start on-boarding a remote working a new team member. The need to get them right is …
Managing Counter Offers
Whether you’re a recruitment consultant, in-house recruiter or business owner, the counter-offer scenario will be a familiar exasperation. After all the hours and effort of a selection process, you’re hard won final stage candidate is offered the job, only to turn it down when offered a pay rise by their current employer, or use the counter-offer as a new …
Making the most of Telephone Interviews
When used effectively, phone-interviews bring all the benefits of trimming down that pile of CV’s into the final few for shortlisting without the expense of bringing candidates in from all over and organising the resources to accommodate interviews and candidates. However, they also bring considerable risks of missing out on great candidates when run ineffectively, and with over 50% of our communications attributed to non-verbal body language, how can you make the most from the efficiencies without losing the interviews effectiveness?
NZ Herald Article on People Central – The Business of Personality Testing For Recruiting
Steve Evans was recently interviewed by the NZ Herald’s Paul Little to discuss the use and popularity of personality testing in a recruitment process. “Psychometric testing is big business. According to recruitment company Potentia, there are 500 tests available in New Zealand alone and “worthwhile tests vary in price from $75 to over $3000”. The University of Auckland uses them …
Three Practical Steps to Sharpen Up Sales Staff Recruitment
It has been common knowledge for decades that the selection interview is a very poor predictor of whether a candidate is going to perform in any job. When it comes to sales jobs, the interview becomes even less effective, as most sales candidates are able to present themselves well at interview, be adept at brushing over the areas they would rather you didn’t explore and usually arrive with glowing references. Whilst some recruiting managers may see these factors as evidence of sales skills, most will grimace with pain in recalling occasions of hiring staff that were good at interviews but precious little else.
Where are successful businesses using Psychometric Testing reports in 2018?
This year, we have seen a dramatic increase in new clients, especially among businesses that last year might have described themselves as ‘start-ups’ & are now best described as rapidly growing successful outfits. As well as using testing & assessment when recruiting new senior staff, the savvy operators of these businesses have also extended the use of testing & assessment …
Hiring the Perfect Professional. What should you be looking for?
In June 2016, Helen Brand, the CEO of ACCA (Association of Chartered Certified Accountants) launched a report from an international study which identified seven attributes essential to success for accountants and finance professionals. Since then, we have presented a guide to accountants across New Zealand on how to assess whether accounting & finance candidates are likely to possess the attributes …
Unemployable Graduates. A global crisis and how we might fix it
“In the UK, more than half of graduates are working in non-graduate roles, while in the US graduate unemployment currently stands at 5.5%. After years of study and expense, what a shocking waste of talent and money and dreams. Year after year however I listen to concerned clients of Hays who are worried that each fresh wave of graduates simply …
Sales Managers & Recruiters: Why would that top sales candidate want to work for you?
Let’s be blunt for a moment. Exceptional sales candidate’s are few and far between and when they enter the job market, they can choose their next employer to a greater extent than most. In spite of this, many managers and recruiters still approach the selection process as if they somehow hold all the cards and fail to present themselves as …