Assessing Contact Centre & Customer Service Candidates

How should an employer go about assessing a contact centre candidate’s likelihood of succeeding in that environment, or in smaller scale customer services roles where the bulk of communications with customers take place over the phone or internet? Candidate assessment suites designed specifically for these environments tend to focus on a blend of abilities essential to success where information is …

tele-conference

Sharpening up your phone & video interview technique

Traditionally, phone and video interviews have been used to turn candidate long-lists into shortlists on who to invite along to final face-to-face interviews.  In our current shutdown climate, the phone/video interview will also be the final stage from which you make job offers and start on-boarding a remote working a new team member.  The need to get them right is …

Managing Counter Offers

Whether you’re a recruitment consultant, in-house recruiter or business owner, the counter-offer scenario will be a familiar exasperation.   After all the hours and effort of a selection process, you’re hard won final stage candidate is offered the job, only to turn it down when offered a pay rise by their current employer, or use the counter-offer as a new …

Making the most of Telephone Interviews

When used effectively, phone-interviews bring all the benefits of trimming down that pile of CV’s into the final few for shortlisting without the expense of bringing candidates in from all over and organising the resources to accommodate interviews and candidates. However, they also bring considerable risks of missing out on great candidates when run ineffectively, and with over 50% of our communications attributed to non-verbal body language, how can you make the most from the efficiencies without losing the interviews effectiveness?

Sales Recruitment

Three Practical Steps to Sharpen Up Sales Staff Recruitment

It has been common knowledge for decades that the selection interview is a very poor predictor of whether a candidate is going to perform in any job. When it comes to sales jobs, the interview becomes even less effective, as most sales candidates are able to present themselves well at interview, be adept at brushing over the areas they would rather you didn’t explore and usually arrive with glowing references. Whilst some recruiting managers may see these factors as evidence of sales skills, most will grimace with pain in recalling occasions of hiring staff that were good at interviews but precious little else.

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Where are successful businesses using Psychometric Testing reports in 2018?

This year, we have seen a dramatic increase in new clients, especially among businesses that last year might have described themselves as ‘start-ups’ & are now best described as rapidly growing successful outfits. As well as using testing & assessment when recruiting new senior staff, the savvy operators of these businesses have also extended the use of testing & assessment …

guide to hiring the perfect professional

Hiring the Perfect Professional. What should you be looking for?

In June 2016, Helen Brand, the CEO of ACCA (Association of Chartered Certified Accountants) launched a report from an international study which identified seven attributes essential to success for accountants and finance professionals. Since then, we have presented a guide to accountants across New Zealand on how to assess whether accounting & finance candidates are likely to possess the attributes …

Graduates

Unemployable Graduates. A global crisis and how we might fix it

“In the UK, more than half of graduates are working in non-graduate roles, while in the US graduate unemployment  currently stands at 5.5%. After years of study and expense, what a shocking waste of talent and money and dreams. Year after year however I listen to concerned clients of Hays who are worried that each fresh wave of graduates simply …