Using Personality Profiling to get Joint Ventures & Equity Partnerships off the Launch Pad

What do most organisations use personality profiling for? In our experience, ninety percent of the profiling we do is in the recruitment and selection space. At the basic end, employers look for reasons to, or not to, hire a candidate by exploring the potential risks uncovered by personality questionnaires. Our more sophisticated clients take the additional steps of identifying personal …

guide to hiring the perfect professional

Hiring the Perfect Professional. What should you be looking for?

In June 2016, Helen Brand, the CEO of ACCA (Association of Chartered Certified Accountants) launched a report from an international study which identified seven attributes essential to success for accountants and finance professionals. Since then, we have presented a guide to accountants across New Zealand on how to assess whether accounting & finance candidates are likely to possess the attributes …

Online Candidate Testing & Assessment. Balancing benefits against risks

Busy schedules and expectations from clients, candidates and society in general that interactions and processes are conducted online have had a much debated effect on how psychometric and other assessments are conducted. In just the past two years, we have seen and led that change to the point where we have conducted traditional in-person supervised testing sessions about twice a …

Assessing Contact Centre & Customer Service Candidates

How should an employer go about assessing a contact centre candidate’s likelihood of succeeding in that environment, or in smaller scale customer services roles where the bulk of communications with customers take place over the phone or internet? Candidate assessment suites designed specifically for these environments tend to focus on a blend of abilities essential to success where information is …

Working in Partnership to Prepare a Contact Centre Workforce

The past few months have been particularly rewarding for us in taking our long standing partnership with the regional Ministry of Social Development (MSD) office into new grounds of preparing this regions potential workforce for employment in contact centre environments. Drawing on the experiences of introducing contact centres to economically depressed regions in South Wales and the interventions to prepare …

Contact Centre Impact on Regional Economies

Kiwi Bank’s creation of c.150 permanent jobs in a region that is going backwards on most economic indicators is perhaps the best news we have had the pleasure of reporting for several years. People Central has handled in excess of 200 permanent job losses through redundancy support in the last 2 years and we know that is just a small …

interview and candidate abuse

Interview and Candidate Abuse

I first read the terms ‘Candidate Abuse’ and ‘Interview Abuse’, last month on BBC Capital and immediately had to know more.  The article catalogued a series of experiences of US and UK job applicants being put through tortuous and protracted multi-stage selection process, only to come second place, or even be offered a job with an employer they no longer …

Accounting Skills Tests Request

Accounting Skills Tests Request After many months of R&D we are nearing the end of a process of developing NZ Specific Accounting Skills Tests to assist employers in determining current skills/knowledge and development priorities for recruitment and development purposes.  We are now at the stage of pilot testing the draft tests with some qualified and unqualified accounting staff, which is …

Using Psychometric Testing in Redundancy Selection

The 5th July edition of New Zealand’s Dominion Post ran a major story on public sector staff in The Dept of Conservation and Ministry of Business & Innovation being required to complete personality questionnaires as part of a redundancy selection process. Whilst the article itself was somewhat flimsy journalism that got little further than identifying concerns over face validity of …

Should I Quit My Job?

For anyone considering making a move to pastures new, BBC Capital have a flowchart to assist you in making the big decision…