Unsurprisingly, one of the most frequently asked questions from clients and prospects over the past eighteen months went something along the lines of “Can candidate’s use ChatGPT, or similar Large Language Model AI to cheat their psychometric tests?” Social media commentary seemed to lean towards a resounding ‘YES’ with some spectacular claims of outstanding scores and the end of psychometrics …
Testing in Lockdown
If you’re using psychometrics (personality profiling and/or ability testing) as part of your recruitment and selection process, here’s a brief reminder of what you should consider during the uncertainty of what looks like becoming an extended lockdown: Personality Profiling Reports Whilst personality questionnaires aim to build a picture of how we feel most of the time (traits) rather than how …
Recruiting Sales Superstars
Recruiting good sales people presents unique obstacles. Many sales candidates are great at interviews but not much else, and most arrive with glowing references, but for differing reasons. Reducing the risk of selecting poor performers and concentrating your efforts on applicants most likely to thrive in sales and customer relations roles must be among any businesses top priorities. This can …
Assessing Contact Centre & Customer Service Candidates
How should an employer go about assessing a contact centre candidate’s likelihood of succeeding in that environment, or in smaller scale customer services roles where the bulk of communications with customers take place over the phone or internet? Candidate assessment suites designed specifically for these environments tend to focus on a blend of abilities essential to success where information is …
Personality profile reports. Adjusting your interpretations in the current climate
This isn’t a scientific study, but rather observations from over 80 personality profile reports fed back to clients and candidates since mid-March when life changed dramatically for just about everybody. If you use personality profiles as part of your selection & development process, here’s some ideas on accounting for the effect of a global pandemic on your candidates and staff …
Time to cash-in on your psychometric investments
By now, the reality has set in that many, if not all of your staff and colleagues are going to be working from home for at least the next month and quite possibly the next quarter. All those questions on how will you manage, motivate, communicate with, develop and just keep things afloat will have been ringing louder for anybody …
Sharpening up your phone & video interview technique
Traditionally, phone and video interviews have been used to turn candidate long-lists into shortlists on who to invite along to final face-to-face interviews. In our current shutdown climate, the phone/video interview will also be the final stage from which you make job offers and start on-boarding a remote working a new team member. The need to get them right is …
Managing Counter Offers
Whether you’re a recruitment consultant, in-house recruiter or business owner, the counter-offer scenario will be a familiar exasperation. After all the hours and effort of a selection process, you’re hard won final stage candidate is offered the job, only to turn it down when offered a pay rise by their current employer, or use the counter-offer as a new …
Making the most of Telephone Interviews
When used effectively, phone-interviews bring all the benefits of trimming down that pile of CV’s into the final few for shortlisting without the expense of bringing candidates in from all over and organising the resources to accommodate interviews and candidates. However, they also bring considerable risks of missing out on great candidates when run ineffectively, and with over 50% of our communications attributed to non-verbal body language, how can you make the most from the efficiencies without losing the interviews effectiveness?
NZ Herald Article on People Central – The Business of Personality Testing For Recruiting
Steve Evans was recently interviewed by the NZ Herald’s Paul Little to discuss the use and popularity of personality testing in a recruitment process. “Psychometric testing is big business. According to recruitment company Potentia, there are 500 tests available in New Zealand alone and “worthwhile tests vary in price from $75 to over $3000”. The University of Auckland uses them …